I went to the Mr. Tire website and saw that they carried the brand, model, and size that I needed. I clicked on the link to get a quote and expected a call the next day, as it was nearing the end of business hours. Instead I received a call in about 10 minutes and scheduled a time the next morning to have the new tires installed. We went to drop the car off so they could do the job first thing in the morning. But, even though it was only about 45 minutes until closing time, they said they had time to do it then. Fast, professional, and friendly! It's refreshing to receive that kind of service these days. Kudos to the professional staff at the Iron Mountain Mr. Tire!
The tech looked at my car and said all ball joints needed to be replaced. They were then going to charge me $850 for the parts which I ended up getting online for $250. I understand a mark up but that's a bit much. So a buddy of mine and myself did the work ourselves and found out that only 1 ball joint was actually bad. So yeah, not happy at all with them trying to screw me over.
Great customer service
Great mechanics work here!
They were able to get me in same day and put up with the hassle of dealing with my fleet company. John went out of his way to give me good service.
Mr Tire is a US Car Repair based in Iron Mountain, Michigan. Mr Tire is located at 1501 S Stephenson Ave, Iron Mountain, MI 49801, USA.
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