The policy of Bergeron is essentially, that if you did not buy your Toyota from them, you cannot expect any sort of service from them what-so-ever. When you call to schedule service, their first question is: "Did you buy your vehicle from us?" If you did not, they say they'll call you back, and they rarely do. Any service appt is scheduled out at a minimum a month later if you are fortunate enough for them to call you back.
There are no words. Just WOW. WHO would EVER expect to maintain a reputable name for a company with such TERRIBLE customer service?! I have heard awful things about this place, but figured I'd give it a shot because it's the only Toyota dealer in the area. I haven't even met this lady, and I will say ABSOLUTELY NOT would I EVER have an interest in doing any kind of business through her. TERRIBLE customer service, and absolutely no interest in gaining business obviously. This is sad because I hear this was a family business run by the father at one point. These kids should be ASHAMED. Their father, I am sure, would be disappointed.
Brian Bergeron is a very good and helpful person... My experience was great
Bergeron Motors is always extremely helpful and friendly. I will never buy a car from anywhere else. They have always given me a great deal.
I just wanted to pass on warning of the poor customer service that comes from Bergeron Toyota in Iron Mountain, MI.
I have NO IDEA who these people are rating this place 5 stars, but I would NEVER.
Now. I am not a customer service pusher. I don't always believe the customer is right, because sometimes we're not. But this isn't about being right or wrong.
My husband purchased a truck from them and right from the get-go it had issues. The oil leaked and they would not go good for the warranty that was still on it. Even after that I decided to give them another chance. I wanted to buy a Camry so I took one for a test drive. It drove fine until it came to a stop. Once it did it shook violently. Obviously that isn't a good sign. Upon returning to the lot we explained to one of the Bergerons what happened, he proceeded to say, "All the Camrys do that, even the new ones." Come on. They must think their customers are complete idiots. I will NEVER give them another chance and will warn EVERYONE not to buy from them. Worst customer service ever.
I lost every key to my car. My own fault, I know. I need to have a new one made, no matter what the cost considering I can't drive the car without having a new one made. The woman who answered the phone was absolutely horrendous to talk to. Rude from the start with a very bad attitude. She told me the job was going to be expensive (which I know, but I have no choice) and time consuming. She continued to tell me MANY TIMES how many hundreds of dollars this was going to cost me, and how long it would take; like she didn't want my business. I asked her if there was another local place to take it to, and she said No, so I said "ok. It'll be coming to you then". "and just so you're aware, we charge $80/hour for labor" is what she said to me. I was very frustrated at this point, seeing as I have no other option to be able to drive my car. Yes. I understand- expensive, time consuming and not able to get to it for a few days because they're "swamped". Fine. So after talking for a few minutes and feeling VERY intrusive, like she didn't want my business at all, I asked this lady why she was being so rude and had an attitude. Her response to me was, " I am an owner here. I have been trying to be nice, and YOU'RE the one giving ME attitude. If you want to have your car towed here, have it towed here. If you want to take it somewhere else, take it somewhere else." Then she hung up on me.
As a result, I and many others I've heard from have vowed to never buy from that dealership, or have our vehicles serviced there. Instead, I am forced to travel to Rhinelander, WI (about an hour and a half away) to have my Highlander serviced.
Bergeron Motors is a US Car Dealer based in Iron Mountain, Michigan. Bergeron Motors is located at 1600 N Stephenson Ave, Iron Mountain, MI 49801, USA.
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